Uplifted Independence
Last updated: 6 December 2025
Uplifted Independence is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions, please contact us at info@upliftedindependence.com.
1. Information We Collect
We may collect the following types of personal information:
Personal details:
Name, address, email, phone number, date of birth, emergency contacts.
NDIS-related information:
NDIS plan details, support needs, goals, funding categories, and relevant documentation. We only collect what is necessary to deliver services.
Sensitive information:
Health information, disability information, medical requirements, behavioural support needs, and any other information required to provide safe and appropriate support.
Website usage data:
IP address, browser type, pages visited, and interactions submitted through our website forms.
2. How We Collect Information
We collect information through:
- Direct communication with you
- Online forms submitted on our website
- Phone calls, emails, and service agreements
- Referral partners or support coordinators
- Family members or guardians when required and authorised
We collect only the information necessary to deliver our services safely and effectively.
3. How We Use Your Information
Your information may be used for the following purposes:
- Delivering NDIS and related support services
- Understanding your goals, preferences, and support requirements
- Managing bookings, communication, and service delivery
- Meeting legal, regulatory, and reporting obligations
- Improving our services and website experience
- Responding to enquiries or feedback
We do not use your personal information for any purpose unrelated to the services we provide unless we have your consent.
4. Disclosure of Information
We may disclose your information when necessary and appropriate, including to:
- NDIS providers and professionals involved in your support
- Support coordinators, plan managers, or allied health teams
- Emergency services when required
- Legal or regulatory authorities when mandated
We do not sell, rent, or trade your personal information.
5. Data Storage and Security
We take all reasonable steps to ensure your information is stored securely and protected from:
- Unauthorised access
- Misuse or loss
- Modification or disclosure
Information may be stored electronically or in secure physical files. Only authorised staff members have access.
6. Accessing and Updating Your Information
You may request access to your personal information at any time.
You may also ask us to correct any information that is inaccurate or incomplete.
To make a request, contact us at:
info@upliftedindependence.com
We will respond within a reasonable timeframe.
7. Website and Cookies
Our website may use cookies to improve user experience and track usage patterns.
Cookies do not identify you personally and can be disabled through browser settings.
Our website may include links to external sites. We are not responsible for the privacy practices of third-party websites.
8. Complaints
If you have concerns about how your information has been handled, you can lodge a complaint with us at:
info@upliftedindependence.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our service practices. Updates will be posted on our website with a revised effective date.